Today, March 9, Fort Sanders Regional Medical Center celebrated the first graduating class of their new G.E.M. (Growing Excellence through Me) Program. The G.E.M. Program was created to provide additional education and skill to staff that provide direct patient care.
G.E.M.’s primary focus is to give employees an environment to practice learned skills and grow as a team. The program develops a standardization of processes to increase overall quality and reliability, and includes training from departments touching all parts of the hospital. Any staff member who provides direct patient care at Fort Sanders Regional Medical Center can participate!
Pictured above is our first graduating class of the G.E.M. Program and members of leadership (Keith Altsheuler, Crystal Howard and Rose Meza). These G.E.M. participants met monthly for 6 months to complete the program.
A sampling of topics discussed during the program include:
- Customer service training
- Personal growth and development
- Patient satisfaction
- Hands-on skill validation
- Nutritional maintenance
- Patient safety
- Infection prevention
- Regulatory compliance
One current participant stated, “Every GEM class was grouped well, advanced to the next one and flowed very nicely. Like when we did CPR, I think it was helpful to get the hands on experience on the education side for people that would be afraid to speak up and ask questions otherwise.”
Congratulations to our first four graduates! We look forward to expanding this program to other Covenant Health facilities in the future!